Well, I seem to be answering my own posts here, which is not the done thing. However, since no one else seems to want to come in here..
We watched the programme as per trailer above. And if anyone wants an answer to the statement: 'The pension book means more than just money' - yes, it does. Pension and benefit books, as well as girocheques, present an enormous opportunity for theft and fraud. A percentage of books and cheques sent out by post never reached the person they were intended for. The Dept of Work and Pensions said they were losing £7 million A DAY in fraud.
It's a comforting little fantasy, the idea that you could walk down the street into your friendly local post office, chat to people on the way, meet your friends in the post office queue, and walk out again clutching a wad of notes and be completely safe in the knowledge that no one would try to steal from you either on the way home or by a 'distraction burglary' or other type of opportunist theft. It's a sad, bad world, and that comfortable little fantasy has gone. Benefit fraud is big business, and it starts with those well-loved pension books and girocheques!
I may not have a comfy little chat when my pension money arrives, but at least I know, when it drops into my bank account, that it's completely safe and no one can get at it but me.