Hi, I just wanted to find a medium through which I could share a bad experience we have had with the Residential Home Primrose Court, South Bank, MIddlesbrough. My mother, who has dimentia, has just moved out of the place, something which we have battled for for two years now, and she has gone into a BUPA EMI Home, which is just a world away from where she has been living. The types of things that we have reported in the past have been staff leaving residents on their own while they sit in their staff room smoking; residents being made to stand in the conservatory to eat biscuits with their tea so as not to mess the new lounge carpet; my mother having a fit and being taken to hospital, which none of the family were made aware of, and then my mother being left along WITH DIMENTIA in a strange hospital ward by the residential home staff; my mother being collected by myself to go to a hospital appointment, and the staff being happy to let her go with food all round her mouth and underneath her nails; her being allowed to sleep on a heavily soiled mattress (we were not even allowed to see it when we went to collect her furniture) when the staff knew they only had to ask and we would have gladly replaced it for her - I could go on and on. All the family have been gravely concerned about my mother for at least two years, and yet every time we made a report to Social Services, they simply accepted the lies and excuses made by the home staff. When asked about this I was advised that unfortunately this was what Social Services had to do - which kind of makes their role a bit meaningless - they did nothing to safeguard my mother. I am happy to say that she moved this week, but she has moved with a large black bump and cut on her head - an unexplainable injury. She was apparently taken to the hospital, and, yet again, none of the family were notified about this. The Home claim to have made several attempts to contact my brother to let him know and couldnt get through - I called him twice that day at different times and managed to speak to him with no problems. I would be glad to know if there is anything that I can do now, apart from use sites like this, to ensure that no one elses relatives go through this. thanks and regards