Advice leaflets

Consumer and legal advice

These leaflets provide guidance on buying goods and services, and what to do if things go wrong.

You can download them as PDFs. Many of the leaflets are also available as plain text documents or as web pages.

On this page:

Community Care: Guidance and Legisation
Community Care: Guidance and Legisation info sheet PDF version Community Care: Guidance and Legisation Plain text version

How to make a complaint
Problems with your care home, local council or the NHS? Find out how to complain or challenge a decision.
How to make a complaint: PDF version
How to make a complaint: Plain text version

Pre-paid funeral plans
Advice for people who are considering buying a funeral plan, or who have a complaint about one.
Pre-paid funeral plans: PDF version
Pre-paid funeral plans: Plain text version
Related pages: intune funeral plans

Protecting yourself when shopping at home or on the internet
Know your rights when shopping from home and protect yourself from cons and scams.
Protecting yourself when shopping at home or on the internet: PDF version
Protecting yourself when shopping at home or on the internet: Plain text version
Related pages: Identity fraud insurance

We will soon be called Age UK

The new force combining Age Concern and Help the Aged

Email address:

To download PDF documents you need to get Adobe Reader.