Citizens Advice Bureau

Your local Citizens Advice Bureau will be listed in your phone book.

The Pensions Advisory Service

The Pension advisory Service
11 Belgrave Road
London SW1V 1RB
Tel: 0845 601 2923
Web: www.pensionsadvisoryservice.org.uk

An independent organisation that provides information and guidance on pensions. The service covers state, company, personal and stakeholder schemes.

The Pension Service

In England, Wales and Scotland, State Retirement Pension and Pension Credit claims are dealt with by The Pension Service, which is part of the Department for Work and Pensions. The normal way to deal with The Pension Service is over the phone by calling 0845 60 60 265. You can make an appointment to atlk to someone at your local pension centre or ask someone to visit you at home if necessary.

In Northern Ireland the Pension Service falls under the Social Security Agency and deals with State Retirement Pension and Bereavement Benefit. For information on your pensions and benefits, visit your local benefits office. Or you can contact the Northern Ireland Pension Service at:

Pension Service
Windsor House
9-15 Bedford Street
Belfast BT2 7UE
Tel: 028 9054 9393
Web: www.dsdni.gov.uk

Pension Service phone numbers

• If you would like a forecast of how much pension you will get, call 0845 300 0168 to request form BR19. Please note that currently you can only request a forecast if you will be retiring before 6 April 2010.
• To request a claim form or to have the form filled in
  over the phone call 0845 60 60 265 (0808 100 2658 if
  you live in Northern Ireland, or 0845 60 60 275 if you are a Welsh speaker). If you use a textphone, call 0845 60 60 285 (0808 100 2198 for Northern Ireland; 0845 60 60 295 for Welsh language textphone users). 
• If you have a query about your pension once you have claimed it call 0845 60 60 265. In Northern Ireland call 028 9054 9822.

The Pension Service has a website which contains a lot of useful information, www.thepensionservice.gov.uk