Fares will also be reimbursed if you have a certificate HC2 or if you have a war pension and need treatment because of the disability for which you get the pension. If you have a certificate HC3 you may receive a refund on part of the fare.

You can get certificates HC2 and HC3 if your income is low, but you do not qualify for the guarantee credit part of Pension Credit. To apply, fill in form HC1 which you can get from your NHS hospital or by calling the Department of Health on 0870 155 5455. You may also be able to pick one up from your local benefits office or doctor’s surgery. Our free information sheet no. 9, Health Benefits, explains in more detail about who can get one of these certificates, and how to apply for one.

If you are entitled to help with travelling costs, payment is made at the hospital when you visit. Ask the hospital receptionist who deals with fares. You will need to show proof of your entitlement, such as your Pension Credit award letter or an HC2 or HC3 certificate, and the cost of your fares will be refunded to you.

If you cannot claim on the grounds of having a low income, but still need financial help, there are other possible sources of assistance such as hospital endowment funds, your local council’s social care department, or a local or national charity. For more information on benevolent societies, see our free information sheet no. 6, Financial Help from Benevolent Societies.