It is very important that you fully understand the terms of your agreement before signing any papers. Your solicitor should check the agreement and explain any loopholes.

Your local Citizens Advice Bureau or housing advice centre can give advice on any complaint or concern you have regarding your rights in owner-occupied or rented sheltered housing.

If you live in England or Wales, AIMS - the Advice Information and Mediation Service for retirement housing may also be able to help. AIMS is a specialist organisation run by Age Concern England that offers independent advice to sheltered housing residents who are experiencing problems. Where appropriate, they may also offer a mediation service if you are in a dispute and unable to sort it out yourself.