Costs and contracts

• How much is the service charge and how is it worked out? What is included and are there any anticipated increases?
• Who is responsible for repairs, maintenance and improvements? Are there any charges for ground rent and insurance?
• Are there any special clauses which could terminate the lease? It will be important for you to know about these.
• If you are buying the property, what happens if you want to sell it later?

Security and safety

• What does the warden or scheme manager do? Is there 24-hour cover?
• How do you alert the warden in an emergency? Ask to see the alarm system working.
• What will happen if your health changes and you need more care than an alarm service and a warden can provide?
• Are security devices fitted on windows and doors? For example, is there a spy hole and chain on the door and are there locks on the windows? This is especially important if it is on the ground floor.
• Is there a communal entrance door? What security arrangements are in place?

Facilities and services

• What is the accommodation like? Is there enough room for any furniture you'd like to take and is the amount of storage space adequate?
• Does the housing suit your mobility needs? Are the doorways wide enough for a walking frame or wheelchair? Is there a lift? Are the light switches, electricity sockets and door handles in easy reach? Ask if it is okay for you to make minor adaptations, for example putting in a hand rail or ramp.
• Is a cooker or fridge provided, or do you have to bring your own?
• What type of heating system is there, how does it work, how is it controlled and how do you pay for it?
• Can you take a pet into your new home?
• Are there parking spaces that can be used by you and/or visitors? Are there any private garages and if so, what is the cost of having one?
• What communal facilities are there and are they well kept?
• Is there a garden?
• What laundry facilities are available? Check to make sure that you are happy with the machines and the way they work.
• Is there a guest room and will a charge be made for using it?
• Do many social events which are organised by residents or the manager of the scheme take place?
• Is there a residents association?
• Are there local amenities nearby, such as shops, transport, libraries, Post Office, doctors, churches and pubs?
• Are visiting health services available, such as chiropodists and community nurses?