Housing

Abbeyfield Society 
Abbeyfield House
53 Victoria Street
St Albans
Hertfordshire AL1 3UW
Tel: 01727 857536

Almshouse Association
Billingbear Lodge
Carters Hill
Wokingham RG40 5RU
Tel: 01344 452922

Elderly Accommodation Counsel 
3rd Floor
89 Albert Embankment
London SE1 7TP
Tel: 020 7820 1343

EROSH (The Essential Role of Sheltered Housing)
PO Box 2616
Chippenham
Wiltshire SN15 1WZ
Tel: 01249 654249

Help the Aged
Gifted Housing Office
37 St Kilda's Road
Bath BA2 3QL
Tel: 01225 447800

Homes and Communities Agency
110 Buckingham Palace Road
Victoria
London SW1W 9SA
Tel: 0300 123 4500

Northern Ireland Housing Executive
2 Adelaide Street
Belfast BT2 8PB
Tel: 028 9024 0588

Property Manager's Association Scotland Ltd
2 Blythwood Square
Glasgow G2 4AD
Tel: 0141 248 4672

Retirement Homesearch
Queensway House
11 Queensway
New Milton
Hampshire BH25 5NR
Tel: 0845 880 5560

Retirement Homesearch Scotland
183 St Vincent's Street
Glasgow G2 5QD
Tel: 0141 248 2846

Standards

Association of Retirement Housing Managers (ARHM)
Southbank House
Black Prince Road
London SE1 7SJ
Tel: 020 7463 0660

National House-Building Council
Buildmark House
Chiltern Avenue
Amersham
Buckinghamshire HP6 5AP
Tel: 0844 633 1000 

Your rights

Advice Information and Mediation Service for Retirement Housing (AIMS) 
Age Concern England
Astral House
1268 London Road
London SW16 4ER
Tel: 020 8765 7465

Citizens Advice Bureau
Contact details of your local branch should be listed in your local phonebook.

Ombudsmen

Local Government Ombudsman (England) 
PO Box 4771
Coventry CV4 0EH 
Tel: 020 7217 3800

For complaints about public (council) housing in England.

Housing Ombudsman Service
81 Aldwych
London WC2B 4HN
Tel: 0845 602 5973

For complaints about social (housing association) housing in England.

Public Service Ombudsman for Wales
1 Fforde yr Hen Gae
Pencoed
CF35 5LJ
Tel: 01656 641150

For complaints about public (council) and social (housing association) housing in Wales.

Scottish Public Services Ombudsman 
4 Melville Street
Edinburgh EH3 7NS
Tel: 0800 377 7330 

For complaints about public (council) and social (housing association) housing in Scotland.

Tenant Services Authority
Enquiries Team
1 Park Lane
Leeds LS1 1EP
Tel: 0845 230 7000

The Northern Ireland Ombudsman
Freepost BEL 1478
Belfast BT1 6BR
Tel: 0800 34 34 24

For complaints about public (council) and social (housing association) housing in Northern Ireland.